Last Updated: August 17, 2026

At Knight Gadgets, we are committed to providing our customers with a reliable, transparent, and professional shopping experience. This Refunds and Returns Policy explains the circumstances under which products purchased from Knight Gadgets may be returned, exchanged, replaced, or refunded.

This policy applies to gaming consoles, gaming accessories, electronics, gadgets and other products purchased from Knight Gadgets.

Please review this policy carefully before placing an order.

1. Return Eligibility

We accept eligible return requests within 5 days of receiving your order under our 5-Day Return Guarantee.

Returns may be accepted where the product:

• Is defective or damaged upon receipt.
• Is returned within the applicable 5-day return period.
• Is in its original condition, subject to reasonable inspection for the reported defect.
• Includes the original packaging, accessories, manuals, cables, controllers, and other items supplied with the product, where applicable.
• Is accompanied by valid proof of purchase.

Returns may be rejected where the product has been damaged, misused, modified, altered, or subjected to unauthorized repairs after delivery.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable Kenyan law.

2. Defective or Damaged Products

If you receive a product that appears defective or damaged, please contact Knight Gadgets as soon as possible.

Customers should provide:

• Order number or proof of purchase.
• Product name and model.
• Description of the defect or damage.
• Photographs or videos showing the issue, where applicable.
• Any other information reasonably requested by our team.

Our team may request additional information to assess the reported issue before approving a return.

3. Return Inspection

All returned products are subject to inspection.

Once we receive the product, our team may assess its:

• Physical condition
• Functionality
• Accessories
• Packaging
• Serial number or identifying information, where applicable
• Reported defect or damage

Following inspection, Knight Gadgets will determine whether the reported issue qualifies for a return, replacement, repair, exchange, or refund.

Inspection does not automatically guarantee approval of a refund or exchange.

4. Refunds

Where a return is approved for a refund:

• The refund will generally be processed using the original payment method where reasonably possible.
• Refund processing times may vary depending on the payment provider or financial institution.
• Shipping and handling charges may be non-refundable where applicable.
• Customers may be responsible for return shipping costs unless otherwise agreed or required by applicable law.
• Where a product is found to have a valid manufacturer warranty issue, the matter may instead be handled through the applicable warranty process.

Refunds will only be processed after the returned product has been received and appropriately assessed.

5. Exchanges and Replacements

Knight Gadgets may offer an exchange or replacement for products that are confirmed to be defective or damaged, subject to product availability and applicable warranty or consumer protection requirements.

Approved replacement products will generally be provided at no additional product cost where the issue qualifies under this policy.

If the exact product is unavailable, Knight Gadgets may discuss an appropriate alternative or another available resolution with the customer.

6. Non-Returnable Circumstances

A return or refund request may not be accepted where the issue results from:

• Accidental or physical damage caused after delivery.
• Water or liquid damage.
• Cracked or broken screens caused by the customer.
• Misuse, negligence, or improper handling.
• Unauthorized repairs, modifications, or alterations.
• Normal wear and tear.
• Damage caused by improper installation, setup, or use.
• Software or configuration changes caused by the customer, where applicable.
• Missing accessories, packaging, manuals, controllers, cables, or other supplied items where these are required for the return.
• Damage caused by use contrary to the manufacturer’s instructions.
• Failure to report an eligible defect within the applicable return period.

This section does not limit any rights that customers may have under applicable Kenyan consumer protection laws.

7. Warranty-Related Claims

Manufacturer warranties are separate from Knight Gadgets’ return policy.

Where a product is covered by a manufacturer’s warranty, warranty claims may be subject to the manufacturer’s terms, conditions, exclusions, and service procedures.

Knight Gadgets may assist customers with eligible warranty claims through the relevant manufacturer, authorized service center, distributor, or service partner where possible.

Warranty claims do not necessarily qualify for an immediate refund or replacement.

8. Return Shipping

Customers may be responsible for the cost and risk associated with returning a product to Knight Gadgets unless otherwise agreed or required by applicable law.

We recommend using a reliable and trackable courier service when returning products.

Where the customer arranges the return shipment, Knight Gadgets may not be responsible for products lost or damaged during return transportation.

Customers should package returned products securely and, where possible, retain proof of shipment until the return has been confirmed.

9. Products Purchased In-Store

Products purchased directly from the Knight Gadgets physical store are also subject to this Refunds and Returns Policy, where applicable.

Customers should retain their original:

• Receipt
• Invoice
• Proof of purchase
• Product packaging
• Accessories supplied with the product

For assistance with an eligible return, customers may contact us or visit our store at:

Knight Gadgets
Kenyatta Avenue, JKUAT Towers
Mezanine Floor, Shop M09
Nairobi, Kenya

10. Online Purchases

For products purchased through the Knight Gadgets online store, customers should contact Knight Gadgets before sending a product back.

Please provide your order details and explain the reason for the return.

Our team will review the request and provide the appropriate return instructions where the request qualifies.

Customers should not send products to an address that has not been confirmed by Knight Gadgets.

11. Damaged Deliveries

If your order arrives visibly damaged, please notify Knight Gadgets as soon as possible.

Where possible:

• Take photographs of the package before opening it.
• Retain the original packaging.
• Take photographs or videos of any visible product damage.
• Take photographs of the shipping label.
• Contact us with your order details and supporting evidence.

We will assist in assessing the issue and, where appropriate, coordinating with the delivery or courier provider.

12. Refund Processing

After a returned product has been received and inspected, Knight Gadgets will notify the customer of the outcome.

If a refund is approved, the applicable refund will generally be processed through the original payment method where possible.

The time taken for funds to appear in the customer’s account may depend on the payment provider, bank, mobile money service, or other financial institution.

Knight Gadgets does not control processing times imposed by third-party financial institutions.

13. Policy Exceptions

Certain products, promotions, special offers, clearance items, bundles, pre-orders, or customized orders may have additional or different return conditions.

Any special return conditions applicable to a specific product or promotion will be communicated to the customer before purchase where applicable.

Customers are encouraged to review product-specific terms before completing their purchase.

14. Right to Reject a Return

Knight Gadgets reserves the right to reject a return, exchange, replacement, or refund request where the request does not meet the requirements of this policy, subject to applicable Kenyan law.

A return may also be rejected where inspection determines that the reported problem was caused by misuse, accidental damage, unauthorized modification, improper handling, or another circumstance outside the applicable return or warranty terms.

Nothing in this policy is intended to remove or restrict statutory consumer rights that cannot legally be excluded.

15. Changes to This Policy

Knight Gadgets may update or amend this Refunds and Returns Policy from time to time to reflect changes in our products, services, business practices, technology, or applicable legal requirements.

Any changes will become effective once published on our website.

Customers are encouraged to review this policy periodically to remain informed about our current Refunds and Returns Policy.

16. Contact Us

For return, exchange, replacement, or refund inquiries, please contact Knight Gadgets through:

Knight Gadgets
Location: Kenyatta Avenue, JKUAT Towers, Mezanine Floor, Shop M09, Nairobi, Kenya
Phone: 0741 977 469
Email: knightgadgetske@gmail.com

When contacting us regarding a return or refund, please provide your order number or proof of purchase, product details, date of purchase, and a clear description of the issue to help us process your request efficiently.

Knight Gadgets

Gaming Consoles | Gaming Accessories | Electronics | Gadgets

We are committed to providing quality products and a professional customer experience before, during, and after your purchase.