Last Updated: August 17, 2026

Knight Gadgets (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and handled responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase gaming gadgets, gaming consoles, accessories, electronics and related products, contact us, visit our physical store, or use our services.

Business Location: Kenyatta Avenue, JKUAT Towers, Mezanine Floor, Shop M09, Nairobi, Kenya
Phone: 0741 977 469
Email: knightgadgetske@gmail.com

1. Information We Collect

We may collect information about you when you interact with Knight Gadgets online or offline.

1.1 Personal Information

Depending on the products or services you use, we may collect:

Contact Information: Name, phone number, email address, billing address, and delivery address.

Order Information: Products purchased, order details, invoices, receipts, delivery details, and transaction history.

Payment Information: Information necessary to process payments through supported payment methods, including mobile money and card payments. Where payment processing is handled by third-party providers, their privacy policies may also apply.

Account Information: Username, password, and other information provided when creating or managing an account on our website, where applicable.

Product or Service Information: Information relating to products purchased, warranty requests, returns, exchanges, technical support, or other customer service requests.

Communication Information: Information you provide when contacting us through phone, WhatsApp, email, online forms, social media, or other communication channels.

1.2 Non-Personal and Technical Information

When you use our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Pages visited
• Products viewed
• Search terms and website interactions
• Approximate location derived from technical information where applicable
• Website access times
• Usage information
• Cookies and similar technologies

This information may be used to understand how visitors use our website and to improve our products, services and online shopping experience.

2. How We Collect Information

We may collect information through the following methods.

Directly From You

You may provide information when you:

• Place an order
• Create an account
• Contact us
• Request customer support
• Make a product inquiry
• Request warranty assistance
• Request a return or exchange
• Subscribe to marketing communications
• Visit our physical store
• Participate in a promotion
• Submit information through our website
• Communicate with us through WhatsApp, phone, email or social media

Automatically

Certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies when you browse or interact with our website.

From Third Parties

We may receive relevant information from third parties, including payment providers, delivery companies, analytics providers, advertising platforms, and other service providers where permitted by applicable law.

3. How We Use Your Information

We may use personal information for purposes including:

Order Processing and Delivery

To process purchases, confirm orders, arrange deliveries, issue invoices or receipts, communicate order updates, and provide information about your purchase.

Customer Support

To respond to questions, complaints, product inquiries, warranty requests, returns, exchanges, and after-sales service requests.

Product and Warranty Services

To manage product-related support, warranty inquiries, returns, exchanges and other services associated with products purchased from Knight Gadgets.

Payments

To process, verify and reconcile payments made for products and services through supported payment methods.

Website Improvement

To understand how customers use our website, improve functionality, enhance user experience, identify technical issues, and develop better products and services.

Marketing

Where permitted and where applicable, we may use your information to send promotional communications, new product announcements, special offers, discounts, campaigns and other marketing materials.

You may opt out of marketing communications at any time.

Fraud Prevention and Security

To detect, investigate and prevent fraud, unauthorized transactions, abuse, security incidents and other unlawful activities.

Legal and Regulatory Compliance

To comply with applicable Kenyan laws, regulations, tax requirements, consumer protection obligations, court orders and lawful requests from relevant authorities.

4. How We Share Your Information

We do not sell your personal information.

However, we may share information where reasonably necessary with trusted parties, including:

Service Providers

We may share relevant information with companies that help us provide our services, such as:

• Payment processors
• Courier and delivery companies
• Website hosting and IT providers
• Analytics providers
• Customer support providers
• Digital marketing and advertising providers
• Professional advisers and service partners

These providers may only use information as necessary to provide the services for which they have been engaged, subject to applicable requirements.

Legal and Regulatory Authorities

We may disclose information where required or permitted by Kenyan law, regulation, court order, or lawful government request.

Business Transfers

If Knight Gadgets undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

With Your Consent

We may share information with third parties where you have provided appropriate consent or otherwise requested us to do so.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Remember preferences
• Keep users signed in where applicable
• Maintain shopping cart functionality
• Understand website traffic and usage
• Analyze customer interactions
• Improve website performance
• Understand product interests
• Support relevant advertising and marketing activities where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some website features.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the service, security measures may include:

• Secure website connections
• Access controls
• Restricted access to personal information
• Security monitoring
• Appropriate data storage and management practices

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account passwords, devices, payment information and other credentials.

7. Your Privacy Rights

Subject to applicable Kenyan data protection laws and any lawful limitations, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Object to or restrict certain processing activities where applicable
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Request information about how your personal data is being processed
• Request portability of certain personal information where applicable
• Lodge a complaint regarding the handling of your personal information with the relevant data protection authority

To exercise an applicable privacy right, contact us using the details provided in this Privacy Policy.

8. Marketing Communications

Where permitted, Knight Gadgets may send you promotional communications by email, SMS, phone, WhatsApp, social media, or other communication channels.

These communications may include:

• New product announcements
• Gaming console promotions
• Gaming accessory offers
• Electronics promotions
• Discounts
• Special offers
• Sales campaigns
• Other relevant product information

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or contacting us directly.

Please note that opting out of marketing communications does not prevent us from sending essential transactional or service-related messages, such as order confirmations, payment information, delivery updates, warranty information, or customer service communications.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing orders and providing services
• Managing customer relationships
• Maintaining transaction and accounting records
• Complying with legal and regulatory obligations
• Resolving disputes
• Preventing fraud and protecting our business
• Enforcing contractual or legal rights

Retention periods may vary depending on the type of information and applicable legal requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. International Data Transfers

Some of our service providers or technology systems may process or store information outside Kenya.

Where personal information is transferred or processed outside Kenya, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable Kenyan data protection requirements and that appropriate safeguards are applied where required.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, social media platforms, delivery services, or other external services.

These third parties operate independently and may have their own privacy policies and terms.

Knight Gadgets is not responsible for the privacy practices, content, security, or data-handling practices of third-party websites or services.

We encourage you to review the relevant privacy policies before providing personal information to third parties.

12. Children’s Privacy

Our services are not intentionally directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can assess and take appropriate action.

13. Payment Information

Payments may be processed through third-party payment providers, including supported mobile money and card payment services.

Where payment processing is handled by a third party, Knight Gadgets may receive transaction information necessary to confirm and reconcile the payment but may not directly store certain sensitive payment credentials, such as full card details.

Customers should review the applicable privacy policies of their payment providers for further information about how payment data is handled.

14. Data Protection Complaints

If you have concerns about how Knight Gadgets handles your personal information, we encourage you to contact us first so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the relevant Kenyan data protection authority where applicable.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any changes will be published on our website with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

16. Contact Us

If you have questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Knight Gadgets
Location: Kenyatta Avenue, JKUAT Towers, Mezanine Floor, Shop M09, Nairobi, Kenya
Phone: 0741 977 469
Email: knightgadgetske@gmail.com

When contacting us regarding a privacy request, please provide sufficient information to help us identify your request and verify your identity where reasonably necessary.

Knight Gadgets – Gaming Gadgets, Consoles, Accessories & Electronics in Kenya.